EU, UK & US: 3–7 business days
Rest of the world: 7–21 business days
Please note that all products are made to order. Processing takes 1–3 business days before shipping.
We do not deliver to P.O. Boxes.
Shipping times may vary slightly depending on demand and seasonal factors.
WHY SHOULD I BUY FROM STUDIO SUGO?
We don’t do generic. We do statements.
All products are produced on demand in the EU and US using high-quality printing techniques and premium materials.
We use environmentally friendly packaging made from recycled materials.
- Worldwide shipping with tracking
- Secure checkout (Credit Card, PayPal, Apple Pay, Google Pay, and more)
- Carefully produced, not mass-produced
You’re not buying another card.
You’re buying something people actually remember.
ISN’T $5 TOO EXPENSIVE FOR A GREETING CARD?
You can absolutely find cheaper cards.
You can also find worse ones.
Our cards are printed on premium paper, produced with high-quality digital printing, and arrive ready to gift - no extra envelope, no last-minute fixes.
Pay once.
Say it properly.
HOW DO I CONTACT YOU?
Send us an email via our contact page.
We usually respond Monday to Friday within 24 hours.
HOW ARE THE ITEMS SHIPPED?
All products are securely packed using environmentally friendly packaging and shipped via trusted carriers such as DHL, UPS, FedEx, and DPD.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive an email with a tracking link.
If you haven’t received it, please check your spam folder or contact us - we’ll help you locate your order.
CAN I CANCEL MY ORDER?
If your order has not yet entered production or shipping, you may request a cancellation by contacting us as soon as possible.
Please note that we cannot guarantee cancellation once production has started.
HOW DO I RETURN MY ORDER?
To initiate a return, please contact us via our Help Center or email.
You will receive further instructions and the return address.
You are responsible for return shipping costs.
Returned items must be securely packaged and in their original condition.
WHAT IS YOUR RETURN POLICY?
As a customer within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period begins on the day you (or a third party designated by you) receive the goods.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g. via email or contact form). You may use a model withdrawal form, but it is not required.
After notifying us of your withdrawal, you must return the goods within 14 days. The items must be unused, in their original condition, and securely packaged. You are responsible for the direct cost of returning the goods.
If you withdraw from this contract, we will reimburse all payments received from you, including the cost of standard delivery (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
The refund will be made using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Note: All products are made to order and produced specifically for you after purchase. The right of withdrawal does not apply to goods that are made to the customer’s specifications or clearly personalized.
Returns may be refused if the product shows signs of use, damage, or is not returned in its original condition.
I DIDN’T RECEIVE AN ORDER CONFIRMATION
If you placed an order but didn’t receive a confirmation email, your email address may have been entered incorrectly.
Please contact us and we’ll check your order and resend the confirmation.
CAN I ORDER CUSTOM DESIGNS OR SIZES?
We currently do not offer custom designs or individual sizing.
All products are available only in the formats shown on the website.
WHAT IF MY ORDER IS LOST?
If your order is lost in transit, please contact us within 4 weeks of the estimated delivery date.
We will arrange a replacement shipment at no additional cost.
Please note: if tracking shows the order as delivered, we cannot take responsibility for lost items.
WHAT DO THE STOCK LABELS MEAN?
🟩 IN STOCK – Available
🟨 FEW IN STOCK – Limited quantity
🟪 WILL BE REPLACED SOON – Product update pending
🟥 OUT OF STOCK – Currently unavailable
Local Taxes:
For orders outside the EU, additional charges such as customs duties or local taxes may apply. These costs are the responsibility of the customer.
Notification for EU consumers:
According to Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.